Rubbish Removal Bromley Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Bromley provides rubbish removal, waste collection and related services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation booking or receiving the services.
Services means rubbish removal, waste collection, clearance, loading, transportation and disposal services, as agreed in a booking confirmation.
Waste means items, materials and rubbish presented for collection by the Customer, including household waste, bulky items, commercial waste and other non-hazardous materials, unless otherwise agreed.
Site means the premises, property or location where the Services are to be carried out.
We, us, our means Rubbish Removal Bromley.
2. Scope of Services
We provide waste collection and rubbish removal services as a man-and-van style collection or similar clearance service. The specific scope of the Services, including the type and approximate volume of Waste, collection time and any additional work, will be agreed at the time of booking or confirmation.
We reserve the right to refuse to collect or handle any Waste that we reasonably believe to be hazardous, prohibited, illegally stored, improperly presented, or otherwise unsuitable for collection under applicable waste regulations or our own health and safety policies.
3. Booking Process
3.1 Booking requests may be made by telephone, email or through any online booking system we make available. All bookings are subject to availability and our acceptance.
3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:
• The address of the Site and any access restrictions.
• The type and estimated volume or weight of Waste to be collected.
• Any special requirements, such as dismantling, lifting, or property access limitations.
• The preferred collection date and time window.
3.3 We may provide an estimated quotation based on the information supplied by the Customer. This estimate may be revised if, on arrival, the Waste is materially different in type, volume, weight, accessibility or condition from that described at the time of booking.
3.4 A booking is only confirmed when we have provided a confirmation by phone, email or text message, or through our online system, and the Customer has accepted any applicable charges and these terms.
4. Access and Customer Responsibilities
4.1 The Customer must ensure that:
• Adequate access to the Site is available at the agreed time, including any permissions needed for entry to communal or private areas.
• The Waste is readily accessible and safely presented for collection, unless an internal clearance has been agreed in advance.
• There are no health and safety risks which have not been disclosed to us in advance, including structural hazards, dangerous materials, or aggressive animals.
4.2 If access to the Site is delayed, obstructed or prevented due to circumstances within the Customer’s control, we may charge a waiting fee or a call-out fee, or treat the visit as a cancellation on arrival. Any such charges will be reasonable and reflect the time and costs incurred.
4.3 The Customer warrants that they either own the Waste or have the authority of the owner to arrange for its removal and disposal. The Customer agrees to indemnify us against any claim made by a third party alleging that the removal of the Waste was not authorised.
5. Pricing and Quotations
5.1 Our prices are generally based on factors such as the volume and type of Waste, the weight of heavier loads, labour time, access conditions, and any additional services required, such as dismantling, packing, or sorting.
5.2 Any quotation provided before arrival is an estimate only, based on the information provided by the Customer. The final price will be confirmed on site, once the Waste and Site conditions have been inspected.
5.3 If the Customer does not agree to a revised price after we have inspected the Waste, we reserve the right to decline the job. In such cases, a reasonable call-out or assessment fee may be charged to cover our time and costs in attending.
6. Payments and Invoicing
6.1 Unless otherwise agreed in writing before the booking, payment is due in full at the time the Services are completed and before we leave the Site.
6.2 We may accept various methods of payment, including cash, card payments, bank transfer or other methods that we notify to the Customer. We do not accept cheques unless previously agreed.
6.3 For business Customers with a credit arrangement, we will issue an invoice after completion of the Services. Payment terms will be stated on the invoice. If no terms are specified, payment is due within 14 days from the invoice date.
6.4 If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at the statutory rate applicable to commercial debts, and to recover any reasonable costs incurred in pursuing payment, including legal and debt recovery fees.
7. Cancellations, Rescheduling and Waiting Time
7.1 The Customer may cancel or reschedule a booking by giving us notice by telephone or email.
7.2 If the Customer cancels more than 24 hours before the agreed arrival time, any deposit paid will normally be refundable, subject to any specific written agreement at the time of booking.
7.3 If the Customer cancels less than 24 hours before the agreed arrival time, or fails to provide access when we attend, we may charge a reasonable cancellation or call-out fee to cover the costs of our staff and vehicles being allocated.
7.4 If we are delayed or prevented from attending at the agreed time due to circumstances beyond our reasonable control, such as severe weather, traffic disruption, vehicle breakdown or staff illness, we will notify the Customer as soon as reasonably practicable and arrange a new appointment. In such cases, we will not be liable for any loss arising from the delay, but no cancellation fee will be charged.
7.5 If, on arrival, we are required to wait for access to the Site or for Waste to be made ready, we may apply a waiting time charge at a reasonable hourly or part-hourly rate, which will be notified to the Customer.
8. Waste Types and Regulations
8.1 We operate under applicable UK waste management legislation and regulations. All collected Waste will be handled, transported and disposed of, or sent for reuse or recycling, at licensed facilities where required.
8.2 The Customer must not present any hazardous or prohibited waste unless we have expressly agreed in writing to handle it and have made suitable arrangements. Prohibited items may include, without limitation, asbestos, clinical or medical waste, certain chemicals, solvents, oils, fuels, gas bottles, explosives, and radioactive materials.
8.3 If hazardous or prohibited waste is discovered during loading, we may:
• Refuse to handle the specific items and leave them on site.
• Charge additional fees if we agree to handle them in compliance with regulations.
• Refuse to continue with the job if health and safety would be compromised.
8.4 The Customer is responsible for ensuring that Waste described as general or non-hazardous does not contain hidden hazardous materials. Where improper or misleading description leads to additional costs, the Customer will be responsible for those costs.
9. Performance of the Services
9.1 We will carry out the Services with reasonable skill and care, and in accordance with applicable laws and recognised industry practice.
9.2 We will use reasonable endeavours to attend within the agreed time window, but any times stated are estimates only and are not guaranteed, unless expressly guaranteed in writing.
9.3 Our staff may, at their discretion, assist with moving items within the property, dismantling furniture or similar tasks as part of the clearance. Such assistance is provided as a courtesy and is subject to the terms on liability set out below.
10. Damage to Property
10.1 We will take reasonable care to avoid damage when carrying out the Services. However, the Customer is responsible for protecting floors, surfaces, walls, door frames and other areas that may be vulnerable when Waste is removed, particularly in narrow access routes or confined spaces.
10.2 We will not be liable for minor scuffs, marks or damage that could not reasonably be avoided when removing bulky or awkward items, provided that our staff have acted with reasonable care and skill.
10.3 If significant damage occurs which is clearly and directly caused by our negligence, the Customer must notify us in writing, with supporting details, within 48 hours of completion of the Services. We may inspect the damage and, if appropriate, arrange for repair, reimbursement of reasonable repair costs, or other remedy at our discretion, subject to the limitations of liability in these terms.
11. Liability and Limitations
11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
11.2 Subject to the above, we shall not be liable for:
• Loss of profits, loss of revenue, loss of business or loss of opportunity.
• Indirect or consequential losses of any kind.
• Any loss arising from the Customer’s failure to comply with these terms.
11.3 Our total liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall be limited to the total fees paid or payable by the Customer for the specific job giving rise to the claim.
11.4 The Customer remains responsible for any personal or valuable items that may be mixed with Waste. It is the Customer’s responsibility to remove and retain any items they wish to keep before we start work. We are not liable for items mistakenly discarded once they have been removed as Waste.
12. Customer Conduct and Health and Safety
12.1 We reserve the right to withdraw our staff and cease work immediately if they are subjected to abuse, threats, unsafe working conditions or unlawful behaviour. In such circumstances, we may charge for the time spent on site and any costs incurred.
12.2 The Customer must not instruct our staff to perform any task that is unsafe or contrary to health and safety regulations, such as climbing on unstable structures, accessing areas without proper equipment, or handling hazardous substances without prior agreement.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of our Services, they should contact us as soon as reasonably possible, providing full details of the issue.
13.2 We will investigate complaints in a fair and timely manner and aim to resolve them by agreeing an appropriate remedy, which may include re-attending the Site, partial refund, or other corrective action where justified.
14. Data Protection and Privacy
14.1 We may collect and store personal information such as the Customer’s name, contact details, Site address and payment information for the purpose of providing and administering the Services, processing payments and managing accounts.
14.2 We will handle personal data in accordance with applicable data protection laws and will not sell personal information to third parties. We may share information with service providers, such as payment processors, and with authorities where required by law.
15. Changes to these Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
15.2 Any revised terms will be made available upon request and may be published on our website or other service literature.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary as part of our business operations, provided that this does not materially reduce the protections afforded to the Customer.
17.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or representations, whether written or oral.
